Terms & Conditions

Effective Date: September 29, 2025
Last Updated: September 29, 2025

Welcome to Digital Dexterity Solutions ("DDS", "we", "our", "us"). We are a professional agency incorporated in India and serving clients worldwide. These Terms & Conditions ("Terms") set out the rules and obligations that govern your use of our website and your engagement with our services.

By accessing this website, or by purchasing, subscribing to, or engaging in any of our services, you ("Client", "User", "you") are entering into a legally binding contract with DDS.

Please read these Terms carefully. If you do not agree, please do not use our website or services.

1. Who We Are

Digital Dexterity Solutions is a business-to-business (B2B) digital and legal services agency. We specialize in:

• Web Development & Design
• UI/UX Services
• Digital Marketing (SEO, paid advertising, content marketing)
• Data Privacy Consulting (aligned with GDPR, DPDP Act, CCPA)
• Legal Drafting & Technology Advisory

Our principal office is based in Kolkata, India, but we serve clients in India, the United Kingdom, the European Union, and the United States, among other jurisdictions.

2. Nature of the Contract

When you engage our services, you are entering into a commercial service contract with DDS under the following framework:

• For clients in India: governed primarily by the Indian Contract Act, 1872, and applicable commercial & IT laws along with DPDP Act.
• For clients in the UK/EU: governed by the General Data Protection Regulation (GDPR), the UK GDPR, and relevant consumer & commercial laws.
• For clients in the USA: governed by the California Consumer Privacy Act (CCPA) and federal commercial laws.
• Unless otherwise agreed, all contracts are deemed subject to the laws of India, with Kolkata courts having jurisdiction, though we respect local data protection obligations in your region.

This means that by accepting our Proposal, signing an Agreement, or paying an invoice, you agree to these Terms and to the governing legal framework as described.

3. Acceptance of Terms

You accept these Terms when you:

• Use or access our website.
• Request a quotation, proposal, or consultation.
• Sign a Service Agreement/Statement of Work (SOW).
• Pay for or subscribe to any of our services.

If you act on behalf of a company, you confirm you are authorized to bind that company to these Terms.

4. Services We Provide

We offer two kinds of service models:

• Fixed-Scope Services: One-time projects (e.g., website development, legal drafting, SEO setup).
• Recurring/Subscription Services: Ongoing work (e.g., monthly maintenance and hosting and SEO campaigns, ongoing data privacy compliance support, ad management among other services).

Details of deliverables, timelines, and fees will be set out in a separate Proposal or SOW, which forms part of this Agreement.

5. Client Responsibilities

To enable us to deliver effectively, you agree to:

• Provide accurate, timely, and complete information, data, and materials.
• Ensure that all materials you supply (logos, content, data) are lawful and do not infringe third-party rights.
• Provide timely feedback, approvals, and access (e.g., hosting, analytics, ad accounts).
• Pay fees in accordance with agreed terms.

6. Fees & Payment

• Deposit: Most Fixed-Scope projects require an upfront deposit (e.g., 30–50%).
• Recurring Services: Subscription services are billed in advance, on a monthly/quarterly/annual cycle.
• Payment Methods: Direct bank transfer, Stripe, PayPal, or other approved methods. Cryptocurrency is not accepted.
• Payment Due: Unless otherwise stated, invoices are due within 14 days.
• Late Payments: May result in service suspension.

7. Refunds, Cancellations & Termination

• Refunds: We do not generally offer refunds for completed services. Where services are partially delivered, you will be billed pro-rata for work done.
• Cancellations: Either party may terminate a recurring service with 30 days' notice in writing.
• Breach: DDS may suspend or terminate services immediately if you breach these Terms (e.g., non-payment, unlawful use).

8. Intellectual Property (IP)

• Ownership: All Deliverables (code, designs, reports, documents) remain the property of DDS until full payment is received. Upon full payment, IP rights transfer to you, except for third-party or open-source components.
• Agency Use: With your prior written consent, DDS may use your logo, project details, and testimonials in case studies, marketing, or promotional material.

9. Confidentiality

• Both parties agree to keep confidential all non-public business, technical, and personal information exchanged during the engagement.
• Confidentiality obligations survive termination for 3 years.

10. Data Privacy & Analytics

What Data We Collect

We may collect:

• Contact details (name, email, phone, company).
• Technical data (IP address, browser type, device identifiers, cookies).
• Service data (information you provide for project delivery).

How We Use Data

• To deliver and improve our services.
• To analyze performance (via Google Analytics, Vercel, HubSpot, Google Sheets).
• For lawful marketing, testimonials, or case studies (with consent).

Legal Basis

• GDPR (UK/EU): Consent, contractual necessity, legitimate interests.
• CCPA (US): Right to know, right to delete, right to opt-out of sale of personal data.
• DPDP Act (India): Consent-based, purpose-limited processing.

Data Rights

You have the right to:

• Access, correct, or erase your personal data.
• Withdraw consent at any time.
• Request data portability.
• Be forgotten (erasure within 90 days).

Data Retention

Data will be retained only as long as necessary to fulfill the purpose, then securely erased (usually within 90 days of project completion).

11. Warranties & Disclaimers

• We warrant that deliverables will substantially conform to agreed specifications.
• Except as expressly stated, DDS provides no guarantee of specific business outcomes (e.g., top search rankings, revenue growth).
• Deliverables are provided "as is" to the fullest extent permitted by law.

12. Limitation of Liability

• DDS's liability is limited to the total fees paid by you under the specific contract.
• DDS will not be liable for indirect, incidental, or consequential losses (loss of profit, business, or data).
• DDS is not responsible for issues caused by third-party platforms or services outside our control.

13. Indemnity

You agree to indemnify and hold harmless DDS, its partners, and employees against any claims, damages, or expenses arising from:

• Your misuse of Deliverables.
• Infringement of third-party rights by materials you supply.
• Unlawful use of our services.

14. Governing Law & Jurisdiction

• This Agreement is governed by the laws of India.
• Disputes will first be resolved amicably by negotiation/mediation.
• If unresolved, disputes with Indian clients shall be subject to the exclusive jurisdiction of the courts of Kolkata, India.
• For international clients, specific jurisdiction/dispute resolution may be defined in the Service Agreement.

15. Updates to These Terms

DDS may update these Terms periodically. The revised Terms will be posted on this page with a "Last Updated" date. Continued use of our website or services constitutes acceptance.

16. Contact Us

If you have any questions about these Terms or your rights, please contact:

Last updated: September 29, 2025